CartSailboatsToGo Return Policy and Order Cancellation Policy
Return Policy: We will accept returns for refund or exchange of most unused items, less 15% restocking fee and less our actual shipping cost, within 30 days of delivery. Returns must be complete, unmodified, and in absolutely new (unused) condition, with original packaging. Email or call before sending a return, please. Do not use "foam peanuts" in packaging returns ($50 deducted if we have to deal with foam peanuts). Do not put tape on returned parts (tape leaves a sticky residue). We prefer you not send it "signature required" as this might force us to make a time-consuming trip to the post office to pick it up. If you do, and if we have to go to the post office as a result, there will be a $50 charge for our time. This Return Policy applies to all products, including Sea Eagle products, except as noted below.
Exceptions: Snark, Saturn, Sportspal canoes, fiberglass boats and Minicat Worldwide boats are not returnable (however you may of course decline to accept a boat damaged in transit). Trailex trailers, items sold as "used" and custom items are also not returnable.
A defect does not result in a return. If an item has a defect, it will be covered to the extent of the manufacturer's warranty. Warranty on SailboatsToGo products covers repair or replacement of defective parts (our option) for a period of one year. Do not return the entire item. Contact us and we'll send you the repair part or we may have you send us the part to be repaired.
Order Cancellation Policy: Orders can be cancelled only up until the item has been shipped. Once an item has been shipped, it falls under the Return Policy. Cancelled orders will receive a refund, minus the credit card or Paypal fee charged to us (3% in most cases)